Wesbank couldn't care less

I used Wesbank to finance a Harley motorbike 6 years ago, the final payment was made almost two years ago and despite repeated requests Wesbank fails to send me the e-natis documents and a proof of settlement letter.

To add insult to injury two months ago they asked me to pay a R 350 "admin" fee to get the documents that I am entitled to and despite sending them proof of payment of this fee on no less than four occasions, and repeatedly calling their call centre to ask for the documents (each call at least twenty minutes) , emailing them numerous times - still nothing.

Their call centre's automatic ID verification system is useless - it almost feels like I'm in Whackhead Simpson prank call because every time I enter my ID number it reads back a completely different number until I hang up in frustration.

The pathetic excuse I get for non service is "covid blah blah blah", REALLY ? we're 17 months into lock down restrictions, what company worth its salt has not yet sorted out its systems to operate in this market?

The feeling I get is that "stuff you, you've paid off your vehicle with us and we can no longer make money out of you and your monthly payments so we couldn't care less"

Not having these documents is preventing me from selling the motorbike and injecting the much needed cash into my business which has, like so many other small businesses taken a massive knock in the last 17 months.

Shame on you Wesbank !