1 reviews | Active since May 2017
Wesbank costing me and they still can't fix it
I moved banks from absa to fnb moving all my debit orders as well. After confirming that my car installment would be pulled from fnb I got a failed debit order msg from absa on the 26th saying Wesbank tried to pull an installment. Basically a failed debit order. Costing me 150 in fees. I call WesBank they apologize don't offer to refund me absas 150 failed debit order fee but I get them to setup a debit for that evening which they do. Come the 28th I get another failed debit msg from absa. Wesbank yet again attempted to pull an installment. Costing me another 150 and a the installment was already paid. So how the hell do I deal with this? They keep transferring me around like no one wants to deal with this issue. Whos going to fix this and give my money back?
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
