FA
Faiyaz A

1 reviews | Active since May 2017

29 Aug 2020, 08:25

Wesbank costing me and they still can't fix it

I moved banks from absa to fnb moving all my debit orders as well. After confirming that my car installment would be pulled from fnb I got a failed debit order msg from absa on the 26th saying Wesbank tried to pull an installment. Basically a failed debit order. Costing me 150 in fees. I call WesBank they apologize don't offer to refund me absas 150 failed debit order fee but I get them to setup a debit for that evening which they do. Come the 28th I get another failed debit msg from absa. Wesbank yet again attempted to pull an installment. Costing me another 150 and a the installment was already paid. So how the hell do I deal with this? They keep transferring me around like no one wants to deal with this issue. Whos going to fix this and give my money back?

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Replies (1)
WesBank
WesBank's reply31 Aug 2020, 08:20
Official
Dear Faiyaz Allie,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution