1 reviews | Active since Nov 2013
Wesbank contravening POPI Act
got a email from [Email Removed] i have absolutely no accounts or nothing to do with direct axis. in this email they know which car i drive and they have my account nr. then they want me to mail more personal information on my insurance to [Email Removed]<br> <br> i called wesbank and the call center explained that it is a systems error and duplicate sms and emails where sent out, which does not make sense because direct axis is not suppose to have my details!!! when I confronted the service consultant on why direct axis has access to my details she said that wesbank does business with them, and that she apologise for the inconvenience. she did not answer the question as to why direct axis has my details, because i do not do business with them!!!!! <br> <br> also
Thank you for raising your concerns and granting us an opportunity to investigate and respond.
Due to financial strain, it has become apparent to us that customers have been cancelling their comprehensive insurance, hence WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers. Direct Axis is a specialist financial services company that provides customers with a direct connection to loans and insurance and they are a sister company to WesBank. There is a Non-Disclosure agreement in place that prohibits Direct Axis from using any of our data for anything else other than contacting our customers for proof of insurance. The requested insurance information may be sent directly to WesBank and we have forwarded e-mail communication to our account holder in order to explain the process and await the insurance confirmation in order to update the system.
We wish to sincerely apologise for any inconvenience caused.
Yours faithfully,
WesBank
Thank you for raising your concerns and granting us an opportunity to investigate and respond.
Due to financial strain, it has become apparent to us that customers have been cancelling their comprehensive insurance, hence WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers. Direct Axis is a specialist financial services company that provides customers with a direct connection to loans and insurance and they are a sister company to WesBank. There is a Non-Disclosure agreement in place that prohibits Direct Axis from using any of our data for anything else other than contacting our customers for proof of insurance. The requested insurance information may be sent directly to WesBank and we have forwarded e-mail communication to our account holder in order to explain the process and await the insurance confirmation in order to update the system.
We wish to sincerely apologise for any inconvenience caused.
Yours faithfully,
WesBank