LT
Leonard T
1 reviews | Active since Apr 2020
17 Jun 2020, 15:05
Wesbank contact centre sucks
I tried on many occasions to phone wesbank regarding my account with them, and the waiting period is just ridiculous, just wasted over 10 minutes waiting for a consultant and still no answer. I understand it's covid time but their system of customer service is terrible, this was not the first occasion.
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WesBank's replyOfficial
17 Jun 2020, 15:40Dear Leonard T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Jun 2020, 15:40
Official
Dear Leonard T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution