NM
Nyeleti M

1 reviews | Active since Oct 2019

04 May 2021, 09:31

WESBANK CONDUCT

Hello peter, I am deeply disappointed at the way Wesbank continuously discredit and disadvantages me. In 2013 i was you g and naive, at age 26 pushing and hustling what was then a great business. Along the way my boyfriend indicated that since the business is doing well i should also start building a credit profile, which led me applying for a brand new 2013 Mercedes Benz viano and was approved and financed by WESBANK. 1st year of financing went well and during 2nd year due to unforeseen circumstances the business suffered financial losses. My boyfriend took over the payments of the Vehicle and he also encountered challenges of keeping up with the monthly instalments. Two years later in 2015 the business blossomed again and I requested settlement amount from Wesbank and paidoff the vehicle. Now 6 years later, i have not bought a vehicle under my name because each year when i apply for financing, even under my business account which has shown great financial record over the years, i keep getting declined with reasons being WESBANK CONDUCT. I have contacted wesbank for 3 years now taken from 1 department to another( legal, sale etc) but no one seems to know why I still have the wesbank conduct even after i settled that vehicle within 2 years of purchasing it. Worse part is that it has been 6 years already since the missed payments issues. Doesn’t that mean that i will never be financed again because wesbank has marked my profile with that conduct even though my business is generation a steep turnover annually? I also called trans union to assist in checking my credit profile and their response was positive that my credit score has continuously increased. Every financial house declines my application because of that WESBANK CONDUCT. Please assist, my business needs vehicles to function properly and at times I can not sustain buying cash, i need financing.

0
Replies (2)
WesBank
WesBank's reply04 May 2021, 14:17
Official
Dear Nyeleti

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank
WesBank's reply04 May 2021, 14:17
Official
Dear Nyeleti

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution