Wesbank Communication

I am trying to transfer the vehicle from my late mom's estate to the surviving spouse but according the WC traffic department Wesbank still own the vehicle. This vehicle is over 23 years old & Wesbank say that they send the papers when paid up & we just never bothered to have it transferred it to our name. After 36 min on the phone, being sent from pillar to post, i eventually hung up. The people that i did speak to said that they can't see anything & there was even one who was mumbling so much, I couldn't make out what was being said. Communication skills of this company is certainly not first class