!!!!!Wesbank Collections Insurance **************!!!!!

I called wesbank on the 20th July doing a follow up on an account that I settled. I was then referred to the Collections Insurance department. I'm deeply hurt and dissapointed with the service I received from Zintle Ngwenya from wesbank collections insurance department. She undermined me and my complaint to no decimal point. I have never recieved such a service from wesbank for all the years that I have been a client at the bank. She undermined me by saying I do not understand English and she switched to her 'mother tongue'. She undermined my complaint by saying "Iya le", meaning my complaint has no direction or it's senseless to her. She claimed that I am frustrated and she can not help me. She didn't even give me a chance she just cut me off and referred my call to customer service. I really do not think that this is the kind of wesbank gives to their clients. I requested a reference number for the call and she said it's my ID number, she reduced me to that level because there is no way that an ID number could be a refernce for a call. It proves proves that she knows the service she provided is pathetic hence refusing with the reference number for the call. I then escalated the matter to her leader, Ronel Jansen Van Vuuren, on the same day (20 July). She responded to my e-amail by saying she'll get back to me. Up to today I haven't received any feedback from her regarding the complaint. Ronel gave me the reference of the call with Zintle Ngwenya which is ********** 811. I would be glad if another person could listen to the call.

I really feel discriminated against by the person whom I was dealing with (Zintle Ngwenya), a wesbank representative. Because had it been someone else different from me I don't think she would have treated them the same way she did with me.

Hello Peter, please intervene!!!!!