SF
Sifiso F

1 reviews | Active since Sept 2016

14 Aug 2018, 00:41

Wesbank collection ******

Wesbank collection department are ******, they are charging me too much legal costs of more than R10 000 in a space of two months. I have already paid all my arrears but they still want to add more. They can't provide me with a statement of where the legal fees come from. They also came to *******ly repossess the car without a court order on 9 May 2018. Their communition is so bad, they do not respond to email for a long time.

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Replies (1)
WesBank
WesBank's reply16 Aug 2018, 14:39
Official

Dear Mr. Fakude,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS76886.

Regards,

Annalize Joubert

WesBank Service Resolution