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Ferdinand B

1 reviews | Active since Dec 2017

05 Nov 2018, 11:47

Wesbank Closing of acounts pathetic

After i paid my acount in full on the 29 th of june 2018, my ITC is still not ammended, i keep on phoning and speaking to employees from wesbank , no one seems to care.

I needed to get the documentation from MBD to show its settled and sent it to 3 employees from wesbank .They promise everyday to phone me back and they never do.

This is the worst servive anyone can ask for . Tumelo Mokwebo , a team leader just drops the phone call as soon as i tell her nothing is being done.

I will not recomend this service to anyone anywhere.

It is pathetic.

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Replies (1)
WesBank
WesBank's reply05 Nov 2018, 12:54
Official
Dear Ferdie95,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number is CRS8014B.

Regards,

Neo Sithole

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WesBank Service Resolution