NL
Nico L

1 reviews | Active since Aug 2016

18 Oct 2024, 18:20

Wesbank - client personal information disclosure without consent

I contacted Wesbank as I received a notification stating that i had requested documents for my vehicle which i had not

I explained to the consultant that i had not given anyone consent to request these documents in my behalf

I was told by Wesbank we should wait and monitor the situation

Later i receive an email stating that an individual had collected documents for my vehicle

This is most definitely a violation of the Popi act and i remain concerned about potential ***** on my name after Wesbank released documents without my consent

0
Replies (2)
WesBank
WesBank's reply21 Oct 2024, 07:17
Official
Dear Nico Lloyd,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
NL
Nico L's update23 Oct 2024, 13:28
Reviewer Update
No call, no mail, no feedback from Wesbank, matter escalated to my attorney