1 reviews | Active since Sept 2011
Wesbank / Citton Cars - Poorest service you can find in South Africa.
Good Morning
We bought a car for my wife at Citton Cars (Gezina branch) roughly 5 months ago. We have had numerous issues with the car and I currently have no transport to work. Citton Cars refuses to help us and my wife car currently does not start. My wife was stranded at 22:00 at night (not being able to go home) and our insurance company sent a mechanic to jumpstart the car. The car would not jumpstart and we were told that the vehicle had an electrical problem. Citton has the audacity with Wesbank included in the email string, to ask us to take the car through to Pretoria, yet we stay in Springs. How on earth can you expect my wife to take the car to Pretoria if the car does not start at our own cost? We have asked for the car to be returned and Citton has rep**** back to us saying the car is 5 months old and they will not take the vehicle back. Wesbank is aware of all the communication and we have not even had 1 person from wesbank contacting us or asking us anything as my wife cant get to work currently. This is such a joke.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
