Wesbank charged me towing fees for a voluntary surrender of goods.

Wesbank has charged me towing fees for a voluntary surrender of goods (Car) and I'm unable to get hold of the person handling the account. I have sent an email and even called to get hold of the person but to this day, I haven't had a response and an opportunity to discuss this further. Instead, I'm getting SMSs about valuation figures, and that the vehicle will now be sold. At this point, this is very disappointing for Wesbank to go about things this way. Their mum response is just blatantly unprofessional and I'm certain that in the near future I will not consider doing business with them.