EB
Edward B
1 reviews | Active since May 2019
05 Jul 2019, 14:52
Wesbank Cashpower With DirectAxis Not Issuing Statements
It is really hard to get a statement from direct axis, I have tried to contact them several times. I have also sent emails, trying to get outstanding balance. Please assist me to get my latest balance on the account so that I can plan my settlement of the account.
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Replies (2)
WesBank's replyOfficial
05 Jul 2019, 15:22Dear Edward,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C567.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply05 Jul 2019, 15:22
Official
Dear Edward,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C567.
Regards,
Patience Ramanugu
WesBank Service Resolution
EB
Edward B's updateReviewer Update
08 Jul 2019, 12:15Thank you I have received the statement
EB
Edward B's update08 Jul 2019, 12:15
Reviewer Update
Thank you I have received the statement