GM
Given M
1 reviews | Active since Feb 2019
20 Oct 2019, 12:01
WESBANK CARES MORE FOE THE DEALERSHIPS THAN THE PAYING CUSTOMER
WesBank really only cares for the deal and money and nothing about the customer. Their dispute department is a bigger joke. These guys are friends with the dealerships, and they are more important to them than the paying customers. I have had a dispute reported for over one month now and WesBank is not doing anything to help. The guy assigned to the case Albert has only ever called me once and since then, my emails has not been attended. Last communication with him is to contact someone else. Now I am forced to take legal channels that will be costing me money. Stay away from WesBank and finance your cars with another institution.
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Replies (3)
WesBank's replyOfficial
21 Oct 2019, 08:26Dear Given M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Oct 2019, 08:26
Official
Dear Given M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's replyOfficial
21 Oct 2019, 08:29Dear Given M
Your reference number is CRSA2706. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
We are still attending to the matter and have referred the matter to a new area manager for assistance and obtaining all the details relating to your complaint.
We are still attending to the matter and have referred the matter to a new area manager for assistance and obtaining all the details relating to your complaint.
Regards,
Annalize Joubert
***
WesBank's reply21 Oct 2019, 08:29
Official
Dear Given M
Your reference number is CRSA2706. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
We are still attending to the matter and have referred the matter to a new area manager for assistance and obtaining all the details relating to your complaint.
We are still attending to the matter and have referred the matter to a new area manager for assistance and obtaining all the details relating to your complaint.
Regards,
Annalize Joubert
***
GM
Given M's updateReviewer Update
21 Oct 2019, 15:46Update 21/10/2019: Wesbank and Fouche Motors has worked together to resolve the problems. Everything has been resolved speedily and am happy to continue my relationship with the dealership and the bank.
GM
Given M's update21 Oct 2019, 15:46
Reviewer Update
Update 21/10/2019: Wesbank and Fouche Motors has worked together to resolve the problems. Everything has been resolved speedily and am happy to continue my relationship with the dealership and the bank.