WesBank Cares Less

I am very emotionally broken from the experience I have with WesBank. I have had my car for almost two years already, but I received a call from Tracy McNair that crippled my year. I do admit that in the past maybe 4 months I had difficulties paying the account because of personal reasons. The only exception I was honestly looking for from her or was WesBank I could not get. I requested that they debit the normal installment this month and start taking arranged installments next month. I do understand fully that I am liable for payments which were missed, the only problem is that the notice was a bit short. I am currently going through a lot and just wanted assistance but clearly my voice was not heard. I have been trying the whole day thinking on how I am going to survive and to be told that the car was going to be taken away from me from the first attempt of getting hold of me was very harsh. I answered her call the first time and did not deny anything, all I wanted was assistance this month then next month can be arranged as discussed. S