Wesbank car financial services

To say am disappointed its an understatement. Bought a car at VW via wesbank financial services, never missed a payment even during covid. My car is paid up since February 2023 but am struggling to get car documents. Paid the process fee and attached required documents, to this day i haven't received any feedback after countless emails i sent. I was hoping to get another car this December from VW again but am beyond furious with the horrible service from both VW and Westbank. Going into business with West bank is worst experience so far. Don't try it.