Wesbank can't locate the 100k deposited by Mrs KB Mtunzi into their account number *** Ref ***

I am very disappointed with a service you gave my sister Mrs KB Mtunzi. She made a payment of R100 000 to your bank account and the reference is correct and the account number is correct too. It's been almost 3 weeks sending her to pillar to post saying the money is not reflecting. How come for 3 wks really now. I will be making noise in all platforms of social media and even hello Peter. The service you giving its pathetic and she so frustrated and having constant headaches because she has to justify her to the husband every single day. I have proof of the transaction that she made. Pls fix the problem find the 100k because it was deposited in your account number that you gave her.