PS
Philippa S
1 reviews | Active since Aug 2015
21 Apr 2020, 21:27
Wesbank - Callous and unhelpful in a time of global crisis.
In a time of utter financial crisis I laud Standard Bank for contacting us and helping with payment holidays for our bond and one vehicle. Our other vehicle is with Wesbank. We cannot get hold of them for assistance, no offers have been made and emails go unanswered. We have been clients of Wesbank for about 30 years. We have clean credit records. Shame on you Wesbank - look at your competition and think about how little you have app**** yourselves to assist fellow South Africans. You should be ashamed of yourselves! I hear from friends that FNB has been equally as unhelpful and dismissive.
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Replies (1)WesBank's replyOfficial
22 Apr 2020, 09:04Dear Philippa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Apr 2020, 09:04
Official
Dear Philippa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
