tM
tinyiko M
1 reviews | Active since Apr 2012
01 Aug 2019, 12:45
Wesbank call centre, the worst of them all
I have been calling Wesbank to be helped with an arrangement for balloon payment. I have been referred from pillar to post. Firstly, they declined a refinancing of the balloon payment because one of the Directors has a judgement by FNB in his own company. I requested that they continue with the same installment and they still decline but they have been deducting the monthly payments without huddles.
Funny enough I have just switched from Standard Bank to FNB in my personal capacity but it looks like I will regret it.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
01 Aug 2019, 13:34Dear Tinyiko,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply01 Aug 2019, 13:34
Official
Dear Tinyiko,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
tM
tinyiko M's updateReviewer Update
02 Aug 2019, 10:47Wesbank
Are my issues resolved? Yes a lady called me yesterday and she had promised to send me an email. I take it skipped her mind but are my issues resolved? Is Wesbank giving me 12 months to pay the balloon amount or what?
Are my issues resolved? Yes a lady called me yesterday and she had promised to send me an email. I take it skipped her mind but are my issues resolved? Is Wesbank giving me 12 months to pay the balloon amount or what?
tM
tinyiko M's update02 Aug 2019, 10:47
Reviewer Update
Wesbank
Are my issues resolved? Yes a lady called me yesterday and she had promised to send me an email. I take it skipped her mind but are my issues resolved? Is Wesbank giving me 12 months to pay the balloon amount or what?
Are my issues resolved? Yes a lady called me yesterday and she had promised to send me an email. I take it skipped her mind but are my issues resolved? Is Wesbank giving me 12 months to pay the balloon amount or what?
tM
tinyiko M's updateReviewer Update
02 Aug 2019, 17:18Thank you Wesbank. My issues resolved and Thank you Basetsana.
tM
tinyiko M's update02 Aug 2019, 17:18
Reviewer Update
Thank you Wesbank. My issues resolved and Thank you Basetsana.