JB
Johan B
1 reviews | Active since Apr 2015
24 Apr 2024, 12:12
Wesbank - call centre pathethic
I have contacted call centre number *** and need to speak to a consultant. After holding on for 18 minutes and 25 seconds, I abandoned the call. What service levels are this in the year 2024. How do one get matters resolved if you cant make contact with the company an in this case Wesbank. Unacceptable
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WesBank's replyOfficial
24 Apr 2024, 12:19Dear Johan Binedell
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply24 Apr 2024, 12:19
Official
Dear Johan Binedell
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution