JO
Joshua O

1 reviews | Active since Sept 2020

14 Sept 2020, 10:16

Wesbank

I wish there was a minus 100 rating for these wesbank So 2019-10-01 Wesbank started charging me insurance money without my consent me not always checking my accounts saw this problem only last month. So lekker i called Wesbank asking them to please refund the money and what not after 3 weeks of getting the money they go and transfer it into my installments account so i called them again telling them that it was the wrong account and to transfer it to my personal account That was the 18th of August after long calls plenty of emails witch they never answer i got hold of them they tell me all good we wil pay the money to my account mean while i bought a new so they decided for me to add it to the settlement letter with out my consent again now they tell me there is nothing we can do. If wesbank is the only place that will borrow me money ever i will rather just not buy a new car and drive the old one i do not want any business with them ever again your customer service is by far the worst service i ever received and wil recommend no one to make use of you if keep up like this you wont have customers left if i see how many people complain about the same stuff on hellopeter you should pull up your socks and start doing a beter job if i would mis one payment its not even two days then you would be on my case for the payment sort your **** out

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Replies (1)
WesBank
WesBank's reply14 Sept 2020, 11:42
Official
Dear Joshua O,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution