JG
Jacques G

1 reviews | Active since Dec 2013

06 Apr 2022, 11:35

Wesbank Bullies

Due to Business being slow I fell inarrease with my vehicle payments on 2 of my business vehicle. In December I received A phonecall from Wesbank which according to will be recorded. In this call an arrangement was made to start paying R4000.00 per vehicle of which the one vehicle was R 3366.33 per month and the other was R3472.31 per month and the extra moneys will go towards the arrears amount. On the 4th of April I received 2 Emails from a company FDE collections stating that I have to pay the full arrears with in ten days or the vehicles will be reposessed for safe keeping and I then have another 10 days to pay the full arrears before vehicles will be released. I mailed her and told her that I will make payment of the R4000 as per the arrangement with wesbank inwhich see repies that wesbank her client does not have any arrangement on the accounts. I am feeling Bul**** here as the term time of the vehicles are coming to an end and the vehicles can be sold for a substantial profit and even though I am keeping to my end of the arrangement they now can do as they please. I have also send proof to FDE collections that I have made these R4000 payments since the arrangement started in January.

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Replies (1)
WesBank
WesBank's reply06 Apr 2022, 12:25
Official
Dear Jacques Goldsmith,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution