FC
FZ C
1 reviews | Active since Oct 2019
21 Apr 2022, 18:15
wesbank blocks you when you ask for service & elaine smith
Wesbank has since 2016 refused to update my personal details on my statements and has since only informed me that i have to do it on the online portal - and that does not work at all. every "consultant" has promised me the universe and elaine smith tells me that i did not attach my id copy - yet i sent her proof and screenshots that i did in fact and have been sending it to her as i indicated. instead of assisting me as promised, wesbank blocks you when you ask for service with each interaction. pathetic
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Replies (6)FC
FZ C's updateReviewer Update
21 Apr 2022, 18:16note that all replies will be reposted as public replies, if you do not post it publically from the start, SORRY DOES NOT FIX IT
FC
FZ C's update21 Apr 2022, 18:16
Reviewer Update
note that all replies will be reposted as public replies, if you do not post it publically from the start, SORRY DOES NOT FIX IT
WesBank's replyOfficial
22 Apr 2022, 07:54Dear FZ C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Apr 2022, 07:54
Official
Dear FZ C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
FC
FZ C's updateReviewer Update
22 Apr 2022, 09:45Dear Wesbank, your policies are so outdated that you tell me my id card is not official and you are requesting of me to forge documents from Home Affairs after you have ignored certified affidavits regarding this update since 2016. Braiden is so untrained and tells me i need to not be frustrated after he keeps on calling me by all my names as he chooses after i have confirmed a 1000 times what my choice of name has been since forever. Your portal does not work nor does the upload. Now you want me to forge alleged documents from the dept of home affairs because you have been wasting my time. Elaine smith told me via phone that my uncertified id copy is sufficient . Now my id is not sufficient at all for identification because a stupid untrained bank cannot open their eyes and see that they are requesting ***** of me. Wesbank is a Joke. Home Affairs does not write love letters to say thank you for updating your names on your id and on our system. I can go vote and all my names appear correctly everywhere applicable. it is just wesbank that has a problem with their iliterate staff.
What a waste of my time to take your calls during business hours.
Wesbank also uses upcoming loadshedding as a accusal of my internet being slow and in fact it is their internet and response time that is so slow, it cannot even be compared to africa time.
What a waste of my time to take your calls during business hours.
Wesbank also uses upcoming loadshedding as a accusal of my internet being slow and in fact it is their internet and response time that is so slow, it cannot even be compared to africa time.
FC
FZ C's update22 Apr 2022, 09:45
Reviewer Update
Dear Wesbank, your policies are so outdated that you tell me my id card is not official and you are requesting of me to forge documents from Home Affairs after you have ignored certified affidavits regarding this update since 2016. Braiden is so untrained and tells me i need to not be frustrated after he keeps on calling me by all my names as he chooses after i have confirmed a 1000 times what my choice of name has been since forever. Your portal does not work nor does the upload. Now you want me to forge alleged documents from the dept of home affairs because you have been wasting my time. Elaine smith told me via phone that my uncertified id copy is sufficient . Now my id is not sufficient at all for identification because a stupid untrained bank cannot open their eyes and see that they are requesting ***** of me. Wesbank is a Joke. Home Affairs does not write love letters to say thank you for updating your names on your id and on our system. I can go vote and all my names appear correctly everywhere applicable. it is just wesbank that has a problem with their iliterate staff.
What a waste of my time to take your calls during business hours.
Wesbank also uses upcoming loadshedding as a accusal of my internet being slow and in fact it is their internet and response time that is so slow, it cannot even be compared to africa time.
What a waste of my time to take your calls during business hours.
Wesbank also uses upcoming loadshedding as a accusal of my internet being slow and in fact it is their internet and response time that is so slow, it cannot even be compared to africa time.
FC
FZ C's updateReviewer Update
22 Apr 2022, 09:49Wesbank if you don't want me to shout back at you, then don't shout at me!
Wesbank likes to waste your time and money.
Wesbank refuses to be effective at their jobs.
Wesbank likes to waste your time and money.
Wesbank refuses to be effective at their jobs.
FC
FZ C's update22 Apr 2022, 09:49
Reviewer Update
Wesbank if you don't want me to shout back at you, then don't shout at me!
Wesbank likes to waste your time and money.
Wesbank refuses to be effective at their jobs.
Wesbank likes to waste your time and money.
Wesbank refuses to be effective at their jobs.
FC
FZ C's updateReviewer Update
22 Apr 2022, 13:21Wesbank has the most rudest and most illiterate staff in the industry. They have no skills of phone etiquette nor do they have basic people skills. They will shout at you and advise you to commit ***** so it will be more convenient for them. And their staff will antagonize a client, because it doesn't suit their personal ideas to do actual work. So they will refuse to accept any legalities. Then they will accept documentation in jpeg, and then only in pdf and then only whatever they feel like on a whim. Most disgusting lack of service and invasion of privacy and the cheek of them to phone when it suits them, instead of when arranged for.
Then they insult you, and frustrate you and take up your valuable time in which you need to make money to pay them, but you can't because they need all of your attention and cannot hold for a single minute, due to impatience.With compliments of Wesbank and Braiden Govender and Elaine Smith with their inconsistent personal rules and feelings and how they like threatening clients even via email. You better... or... What type of a business are you?
Then they insult you, and frustrate you and take up your valuable time in which you need to make money to pay them, but you can't because they need all of your attention and cannot hold for a single minute, due to impatience.With compliments of Wesbank and Braiden Govender and Elaine Smith with their inconsistent personal rules and feelings and how they like threatening clients even via email. You better... or... What type of a business are you?
FC
FZ C's update22 Apr 2022, 13:21
Reviewer Update
Wesbank has the most rudest and most illiterate staff in the industry. They have no skills of phone etiquette nor do they have basic people skills. They will shout at you and advise you to commit ***** so it will be more convenient for them. And their staff will antagonize a client, because it doesn't suit their personal ideas to do actual work. So they will refuse to accept any legalities. Then they will accept documentation in jpeg, and then only in pdf and then only whatever they feel like on a whim. Most disgusting lack of service and invasion of privacy and the cheek of them to phone when it suits them, instead of when arranged for.
Then they insult you, and frustrate you and take up your valuable time in which you need to make money to pay them, but you can't because they need all of your attention and cannot hold for a single minute, due to impatience.With compliments of Wesbank and Braiden Govender and Elaine Smith with their inconsistent personal rules and feelings and how they like threatening clients even via email. You better... or... What type of a business are you?
Then they insult you, and frustrate you and take up your valuable time in which you need to make money to pay them, but you can't because they need all of your attention and cannot hold for a single minute, due to impatience.With compliments of Wesbank and Braiden Govender and Elaine Smith with their inconsistent personal rules and feelings and how they like threatening clients even via email. You better... or... What type of a business are you?
FC
FZ C's updateReviewer Update
22 Apr 2022, 13:42Braiden is the most arrogant person I have ever spoken to. He wants to tell me that my id card is not valid according to home affairs, while it was issued by home affairs. And i do not have the right to have the updates become permanent. He "feels" and "lets be honest". Worst employee of Wesbank - I am sure.
Wesbank please update your systems on your side. Since 2016 updates of Home Affairs does not appear on your system, it is shocking on top of your *********** staff. that need training not to antagonize clients and threaten anyone or personally advise them when they don't even have basic banking training skills.
Sorry but if you shout at me and you keep on interrupting me, and you are wrong on all your bias "facts" that are not facts: and you take up my time: I will shout back. And if you are impatient with me, I will not afford you more of my time.
Wesbank please update your systems on your side. Since 2016 updates of Home Affairs does not appear on your system, it is shocking on top of your *********** staff. that need training not to antagonize clients and threaten anyone or personally advise them when they don't even have basic banking training skills.
Sorry but if you shout at me and you keep on interrupting me, and you are wrong on all your bias "facts" that are not facts: and you take up my time: I will shout back. And if you are impatient with me, I will not afford you more of my time.
FC
FZ C's update22 Apr 2022, 13:42
Reviewer Update
Braiden is the most arrogant person I have ever spoken to. He wants to tell me that my id card is not valid according to home affairs, while it was issued by home affairs. And i do not have the right to have the updates become permanent. He "feels" and "lets be honest". Worst employee of Wesbank - I am sure.
Wesbank please update your systems on your side. Since 2016 updates of Home Affairs does not appear on your system, it is shocking on top of your *********** staff. that need training not to antagonize clients and threaten anyone or personally advise them when they don't even have basic banking training skills.
Sorry but if you shout at me and you keep on interrupting me, and you are wrong on all your bias "facts" that are not facts: and you take up my time: I will shout back. And if you are impatient with me, I will not afford you more of my time.
Wesbank please update your systems on your side. Since 2016 updates of Home Affairs does not appear on your system, it is shocking on top of your *********** staff. that need training not to antagonize clients and threaten anyone or personally advise them when they don't even have basic banking training skills.
Sorry but if you shout at me and you keep on interrupting me, and you are wrong on all your bias "facts" that are not facts: and you take up my time: I will shout back. And if you are impatient with me, I will not afford you more of my time.