Wesbank bad services

I am not happy with Wesbank ,they called me regarding the registration of my car papers because there was money involved and advised me to pay them so that they won't do the registration process for me and courier my car papers only to find out that the courier they send they didn’t delivered my paper to the provided address they went to the nearest police station and return back with my papers thereafter I called wesbank they advised me to go to the nearest fnb branch to arrange the papers to be delivered to the branch which i did the person who was assisting me she was rude and her voice was down to the point that i was struggling to hear her but i tried to be patient because i have paid my money already after our conversation she send sme sms which is not clear what's going on and I am afraid if my papers won't get lost.

I don't think it's advisable to do business with wesbank they only care about money and rude to their client.