BS
Berno S

1 reviews | Active since Oct 2013

25 Nov 2016, 09:37

Wesbank bad service and processes not working

<p>Dear Hellopeter<br />This has been a very frustrating time for me.<br />When You buy a new car it should be a pleasant experience.<br />The Private finance department is extrealy slow and do not provide me with the best info to help them finalize a deal.<br />I asked several times what can I do to make the process faster and they said there is nothing i can do.</p> <p>Yesterday they told me that an agent will have to come and verify my original documents.<br />I stay in PTA and work in JHB. I had to take leave to go and get my original documents in PTA.<br />If only they told me this on Wednesday I would have brought my documents with me on Thursday(yesterday).</p> <p>So another day went by after a 1 month process.</p> <p> </p> <p>Wesbank let the car goes to inspections and everything. After the inspection the car is still in position of the seller. How do I know what the seller are doing to the car after inspection, he had the car for about a week now after inspection?</p> <p>I know they dont care because all the risk is on my shoulders.</p> <p> </p> <p>Please can you help me in this regard. The system Private finance system really do not work.</p> <p>PLZ PLZ PLZ help me as the level of incompetancy is to much for me and teir time is not my time</p> <p> </p> <p> </p> <p>Regards</p> <p>Berno</p>

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Replies (1)
WesBank
WesBank's reply25 Nov 2016, 13:49
Official

Good day,

We appreciate you bringing this matter to our attention, affording us the opportunity to investigate and provide feedback.

A WesBank representative has made contact with you however you were not able to speak and requested to be called back on Monday. She will make contact with you as requested.

Regards

WesBank