aM
ashley M

1 reviews | Active since Sept 2011

12 Sept 2023, 09:01

Wesbank bad service and failure tor protect its clients.

WesBank has not responded to our complaint. An insurance company 'Insure Africa' is under liquidation and Wesbank collects premiums on their behalf. Wesbank insists that we pay monthly premiums that are combined with the car finance repayments and we are disputing this because it is ******** for a company to receive premiums while under liquidation or even conduct any business. Wesbank has distanced itself from assisting us and insist that we continue paying. We informed them that they need to separate the car repayment from this insurance but refused and insist that we pay both premiums. we have thus suspended our payments though this is affecting our credit record because of them. The motor insurance embeds also has declined to assist.

0
Replies (2)
WesBank
WesBank's reply12 Sept 2023, 09:15
Official
Dear Ashley Mthembu
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution
aM
ashley M's update12 Sept 2023, 12:27
Reviewer Update
This is the same response they gave to us after weeks and weeks and I bet they will not respond.