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Deirdre L

1 reviews | Active since Feb 2016

06 Jan 2022, 15:37

Wesbank bad customer service

Because I cannot give a ZERO star rating. Wesbank has NO after sales service. I called to find out why I am paying for a value add service that expired 2 years ago and was told to call the dealership. did that and was referred back to Wesbank as it is the wesbank contract and not the dealership contract. Linda from Wesbank hung up on me, when I asked her to point out WHERE on the contract, the amount is amortised. This is how the wesbank rip's customers off and then ghost you when you call. they really not a good bank to be with. i enjoy cover for 2 years, but have to pay for 6. they not a credit provider, they are loan sharks. Value Added Products: Bodyline Maintenance Cover R 50.97 Call Assist R 64.86 Tyre Warranty R 38.91

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Replies (1)
WesBank
WesBank's reply07 Jan 2022, 07:45
Official
Dear Deirdre L,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution