Wesbank Bad Business Practice - Cars Fully paid but never get transferred

This review is based on my experience financing 3 different cars, via Wesbank, at different times, the most recent of them completed this year. It seems whether you pay as per the agreement, or you finish paying early via a lumpsum, they never complete the transfer of the car to your name. In some cases, like with my first car, years passed till I thought about it and had to contact them to get that done. Same with the 2nd car, and now with the third. I can see in my message history, I sent them a message on Mon, Nov 15, 2021, 10:08 AM, with subject: Cars fully paid for years but never transferred!

Not sure what they gain by doing that, other than annoying customers, but this time, even though the lumpsum payment happened more than a month ago, their only reply to my message was to request a proof of payment, even though it is paid in full, and they can see that on their side, and the debit order stopped without any issues, which confirms that. I sent them another message, 11 days ago, and they completely ignored it. So, based on my experience, I would not recommend this service, and in the future will use an alternative service if I need to finance another car.