CB
Carina B
1 reviews | Active since Mar 2010
25 Dec 2020, 08:09
wesbank bad bad bad service
I do not even feel like giving them any stars. During lockdown they kept deducting my car finance from my account on the 25th of the month even though my contact with them stated that I get paid on the end of the month. I notified them of this. Now again this month on 25 December 2020 they deduct again. My pay comes in on the end of the month. They just send me into overdraft. An overdraft that I never ever use because it is only for emergencies. For all those out there who want to purchase a vehicle through Wesbank. DON'T!! They do not listen to customers and do as they want. You can send requests to them as much as you want they will wipe themselves with it.
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Replies (1)WesBank's replyOfficial
28 Dec 2020, 09:18Dear Carina,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply28 Dec 2020, 09:18
Official
Dear Carina,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
