Wesbank bad after sales service

I financed a vehicle through Wesbank in 2010. The vehicle was paid up as per the agreement in 2015. 13 November 2020 I requested the vehicle registration documents. They informed me on 27 November 2020 the document will be couriered to me. After sending the receiving address they rep**** stating they due to difficulties clients have they will assist with the registration but will cost a R350 transfer fee. I made the payment on 19 Jan to the provided bank with the reference they provided and sent them the proof of payment. Thereafter they asked for the POP in a specific format. I rep**** informing them the POP sent was the one I received from the bank and should they need it in a specific format they should stipulate this when asking for payment and not afterwards. This was 27 January 2021 and asking to stress the urgency of the matter. The last reply received was on 1 February 2021 stating they will look into the matter and may take another 5-7 working days. Its been ongoing with delayed replies of at least 3 days to each mail and not making any progress. The mail reference is: (CID:hgj43lx7$5zrchxwjd) *** Hope you can assist.