Wesbank Auction Centre Horrible service

Their auction registration process is ridiculous, I have missed two auctions that intended to participate in due to my registration requests being ignored . Karen (reprensative) sent me an email asking for my mobile number and no further response I have sent over ten email following up on expected turnaround time and there has been no reponse . I am questioning myself if they don’t want me to register for auction ( which they say is open to the public or just have horrible service