FX
Florence X

1 reviews | Active since Jul 2018

22 Feb 2024, 10:35

Wesbank at it again

21 Jun 2022 I logged a complaint about Wesbank claiming I had missed payments and wanted to repossess my vehicle. This due to system issues where some payments could not be traced for whatever reason and 2 payments resulting in an error on my side using an incorrect Ref number. The matter was handled after weeks of liaising with my attorney and Wesbank.

I am once again in a similar position where my December payment is not reflecting and despite providing payment proof in a of a receipt via email sent to Gadinewe Dikome (Specialised Collections Agent) and Sunette Stewart (Manager) on the 20th Feb 2024 at 03:35am as I was in distress to be going through this yet again. To this minute I have not received an acknowledgement of my email from either of them BUT the calls are still coming to me advising of "arrears" on my account.

Wesbank is the pits!!! I am almost done with my contract and I swear I never want anything connecting me to this bank. With recent allegations on the bank towards Blacks, you'd think they would avoid these sort of exchausting complaints.

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Replies (1)
WesBank
WesBank's reply22 Feb 2024, 11:07
Official
Dear Florence X,
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution