1 reviews | Active since Jul 2018
Wesbank at it again
21 Jun 2022 I logged a complaint about Wesbank claiming I had missed payments and wanted to repossess my vehicle. This due to system issues where some payments could not be traced for whatever reason and 2 payments resulting in an error on my side using an incorrect Ref number. The matter was handled after weeks of liaising with my attorney and Wesbank.
I am once again in a similar position where my December payment is not reflecting and despite providing payment proof in a of a receipt via email sent to Gadinewe Dikome (Specialised Collections Agent) and Sunette Stewart (Manager) on the 20th Feb 2024 at 03:35am as I was in distress to be going through this yet again. To this minute I have not received an acknowledgement of my email from either of them BUT the calls are still coming to me advising of "arrears" on my account.
Wesbank is the pits!!! I am almost done with my contract and I swear I never want anything connecting me to this bank. With recent allegations on the bank towards Blacks, you'd think they would avoid these sort of exchausting complaints.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
