RM
Rofhiwa M
1 reviews | Active since Aug 2018
03 Apr 2024, 10:34
WesBank asking that I confirm validity of my insurance.
I've been trying to get in touch with WesBank for weeks. I've been bombarded with messages asking that I confirm the insurance of my vehicle. The message reads:
WesBank would like to confirm details of your comprehensive insurance cover for [Vehicle]. Please provide proof of your policy to WesBank as soon as possible on, Tel: ***, Fax: ***, Email: ***
Two questions: why can't WesBank call my insurance provider themselves and find this information out? And why does absolutely no one pick up the phone so I can confirm the validity of this message?
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WesBank's replyOfficial
03 Apr 2024, 10:44Dear Rofhiwa Maneta,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Apr 2024, 10:44
Official
Dear Rofhiwa Maneta,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution