Wesbank arrangement refuse

Am so angry with the way Wesbank is handling my case. The service they giving me as their customer is so poor.. I have vehicle which is financed by Wesbank & the vehicle is under my business. My business was affected strongly by Covid19. I have been sending emails from the 1st week of Lockdown requesting Holiday payment. I only recieved one email from them telling me that my application is short of motivational letter & I sent that letter the very same day.. I made +/- 20 calls "with my Airtime" trying to do follow up regarding my application but every time I will be told someone will contact me.. No one bothered to contact me to inform me that my application was accepted or declined till I recieved a call last month from Mr Mosikili who said he was from collection department & he was at my address to collect the vehicle because I owe the bank. I then tried to make arrangements with him, I told him I was not at the address & I was out of town. I asked him to give me direct contacts for collection department because every time when I call I wait for about 20 minutes before I can talk to someone but he refused & said I should call the call center like every customer. He said he was giving me 24rs to return the car or they gonna list the vehicle under court order. After 2 days I called the call center to make arrangements to pay the vehicle & the lady who was helping me put me on hold for 15 minutes & came back to tell me that her Supervisor said my status doesn't allow me to make arrangements but I have to pay all the money I owe the bank because Mr Mosikidi stated that I am refusing with the vehicle. I tried to explain that am using the Vehicle for business & am not refusing with the vehicle & am not refusing to pay but I can't pay all the money at once but am willing to make arrangements to pay the money, the lady told me I can't make arrangements at this stage but I have to pay all the money.. I tried to call last week friday, yesterday again & today to make arrangements but every time they tell me that the manager will call me. Now I can't work & travel safely with the Vehicle because I don't know what will happen on the road.. I so wish I can be contacted & be helped with arrangements to pay the vehicle because I want to continue using the vehicle for my business.