Wesbank Area Manager rude and unprofessional Denise Thompson

I bought a car from Bidvest McCarthy PE 7 September 2018 and was financed by Wesbank. 1 week later I had technical issues with the lighting and airbag of the car. Fortunately the car was still under warranty so I booked it in with TAVCOR service center for technical inspection. TAVCOR inspection confirmed that the car was a damaged accident vehicle, therefore the warranty cover was invalid. Repairs cost amounted to R8000.00 Bidvest McCarthy never disclosed to me that the car was involved on accident. I shared the findings from TAVCOR with Bidvest McCarthy and asked them to cancel the sale agreement and take back the car. Bidvest McCarthy declined to take back the car. 29 September 2018 contacted Wesbank call center and asked for support, my case was allocated to Anastacia Naidoo Wesbank Complaint Resolution Specialist. 1 October 2018 I discussed my situation with Anastacia and sent her all supporting documents including emails between myself and Bidvest McCarthy, Report from TAVCOR and Tracker SA. Anastacia escalated my case to Wesbank Area Manager Denise Thompson. All supporting documents and emails between myself and Bidvest McCarthy were shared with Denise Thompson. 3 October 2018 I followed up with Anastacia to find out what was the progress, she confirmed that the Area Manager Denise has agreed to discuss my case with Bidvest McCarthy in order to find a solution. 5 October 2018 I followed up with Anastacia and she said Wesbank Area Manager Denise Thompson met with Bidvest McCarthy Management and they said that they were unaware of my case and I have never reported my case to them.

5 October 2018 I called Denise Thompson to find who she meet up at Bidvest McCarthy and whether she presented the emails and supporting documents confirming that the case was reported to Bidvest McCarthy, but they declined to take back the car? When I called Denise I introduced myself and asked her how she was? She did not respond. I then continued to ask about her meeting with Bidvest McCarthy, she screamed and shouted at me and said her meeting had nothing to do with me. She said it was not my business to know who she met up with at Bidvest McCarthy. She said Wesbank will do nothing for me. She said I must contact Bidvest McCarthy Management If I want my case to be resolved. She said I must contact Bidvest McCarthy myself and ask who is the Dealer Principle. It took me a couple of minutes trying to convince Denise to give me the names of Dealer Principle at Bidvest McCarthy. In the end she agreed to give me the email address of Dealer Principle, but it was incorrect. I had to use my other resources to get the correct Dealer Principle contact details.

6 October 2018 I escalated my case with Motor Ombudsman. 9 October 2018 Motor Ombudsman contacted Bidvest McCarthy and asked them to present their case. 10 October 2018 Bidvest McCarthy asked me to bring back the car and agreed to cancel the sale agreement.

Due to the bad experience I had with Wesbank Area Manager Denise Thompson I have decided to cancel all my banking accounts with First Rand Bank Limited. • Home Loan, already in progress of switching over to another bank. • Credit Card, to be closed end November 2018 • Cheque Account, to be closed end December 2018 • Revolving Loan, to be closed October 2018 • Cell phone contract, to be closed end October 2018

I hope you understand my experience and you will learn from it. Best regards Babalwa Mdanyana **********