WESBANK ARE TRYING TO ROB ME!!!

Item: WesBank
Rating: 1
Author: vishal M

Good day,

I have just received a message from Wesbank threatening to add shortfall insurance to my vehicle which I financed through Wesbank (which i now regret). In my 20 years of financing vehicles with various banks, this is the first time i have a bank trying verify if I have insurance and then threaten to insure my vehicle on my behalf. Well Wesbank, I have always had comprehensive insurance and still do. I have emailed you proof, please look out for it. If you do not want me as a client then please tell me as I have been a diligent customer by not missing a single payment or delay a payment, I will gladly refinance and move on. But please, don't rob me without my permission. FYI, you claim to make contact with me numerous times, yet i only spoke to a consultant once. Undoubtedly a horrible discomforting experience when a bank threatens to do this when the client has done nothing wrong. Look forward to your response so that I better understand if you have any knowledge on customer service. Kind Regards, V Maharaj. ***

Helpful (0)

Replies (2)

WesBank's replyOfficial

20 May 2021, 10:48

Dear vishal,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution

WesBank's reply20 May 2021, 10:48

Official

vishal M's updateReviewer Update

25 May 2021, 10:41

Thanks for responding Wesbank/FNB, much appreciated. However, you haven't answered the question of whether you will taking money from my bank account without my permission for the policy in question??? I dont see a cancelation letter for the policy YOU FORCED ONTO ME!!! Also, please advise on who would be my contact to obtain a letter of settlement, I think its time to move on from Wesbank/FNB. NO HUMAN BEING should be put in this position where a DEBIT ORDER IS FORCED ONTO THEM, ESPECIALLY IN THESE COVID TIMES WHEN PEOPLE ARE STRUGGLING TO SURVIVE. I FEEL DISGUSTED, AS IF I HAVE DEFAULTED EVEN THOUGH I DID DIDNT FAULT IN ANY WAY. You are bank, managing peoples finances is your primary object, atleast do that properly by treating all the WESBANK/FNB clients with dignity and respect, don't take that away from them as you need your customer base more then they need you.
Please resolve the matter urgently.

vishal M's update25 May 2021, 10:41

Reviewer Update