Wesbank appalling service and failing to send paid-up letter.

WesBank Debt Review Centre is failing to produce my Paid-up letter. I had requested a settlement quote which they emailed and on the same day, I paid the settlement as reflected in the quotation. I then followed up by sending proof of payment to both (***.z and ***) since then I have been sent from pillar to post by the WesBank Debt Review Centre.

The tone of their emails is very dismissive and generally unhelpful. This is utterly disappointing and a frustrating experience. I am still awaiting my paid-up letter.