JG
Jacques G

1 reviews | Active since Jun 2014

05 Feb 2016, 07:22

Wesbank and Titleguard cannot be trusted

After numerous emails and complaints about a vehicle that was bought through Wesbank (who appointed Titleguard to inspect the vehicle for damages and future accidents) Wesbank refuses to uplift a deal. The vehicle was bought in May last year after Titleguard and Webank ensured me that the vehicle is accident free ( a service they offer and also charge a good buck for it). After I took delivery of the vehicle it was pointed out to me that the vehicle has been in a major crash or roll over before. Within 5 days of delivery I cancelled the deal only to have to battle with Wesbank for months now.They withheld a report from a panelbeater from me because it clearly stated that the vehicle was in an accident. I managed to get a copy of this report and to their shock I pointed it out to them. Wesbank then requested that the vehicle goes for another Toyota approved panelbeater who gave a very in detail report stating the same. Wesbank now says that the vehicle is fit for the purpose it was bought for. WESBANK PLEASE TELL ME WHY I WILL BUY A VEHICLE THAT WAS IN AN ACCIDENT????? I have now sent this report to the Ombudsman and would like to warn people against this service.

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Replies (1)
WesBank
WesBank's reply05 Feb 2016, 11:17
Official
Hello Jacques7706,

Thank you for your comments. We however believe that we have dealt with this matter extensively and we are not in a position to revisit this matter since our stance remains unchanged. You did mention that you would be approaching the Ombudsman and we encourage you to do so, for an unbiased investigation to be done.

We trust that you find this in order.

Kind regards
WesBank