WESBANK AND SSDA NOT SENDING ME A PAID UP LETTER

Item: WesBank
Rating: 1
Author: lydia M

I paid up my WESBANK car finance on the 18th of October 2019 . They used debt collector company called SSDA. I paid the outstanding balance in SSDA accounts on the 18th of October and they (SSDA) suppose to transfer the amount that I paid into WESBANK account. Today is the 29th of October I have not received a paid up letter.

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Replies (1)

WesBank's replyOfficial

29 Oct 2019, 12:40

Dear lydia M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply29 Oct 2019, 12:40

Official

Dear lydia M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution