DC
Darren C

1 reviews | Active since Feb 2012

20 Sept 2018, 08:29

Wesbank and it's VULTURES

Absolutely stocking service from a team of heartless and rude vultures!

I fell into a small arrears amount on my Wesbank debt review account due to unforeseen circumstances where we had to urgently move premises and had to come up with a deposit for new living arrangements.

After explaining my entire plight to a rude Tebogo Mogakane. He proceeded with nothing other than threats. Then after offering to make a payment today and then settle the balance at the end of the month, and asking for the payment details, he rep**** with a snotty 1 line email saying "Kindly be advised we need full arrears amount" and nothing else.

In future, I will just simply refuse to deal with Wesbank and their swarm of keyboard warrior vultures, and they can talk and deal with my debt counsellors.

I WILL NOT ALLOW THIS INSTITUTION TO ABUSE ME AND MY RIGHTS AS A CONSUMER!

0
Replies (3)
WesBank
WesBank's reply20 Sept 2018, 09:09
Official

Dear Darren Carter,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS77AFD.

Regards,

Zabonize Hogins

WesBank Service Resolution

DC
Darren C's update20 Sept 2018, 13:44
Reviewer Update
Thank you Wesbank for the prompt response to my complaint. And a special thank you to Polly Ntuli at Wesbank Debt Review for the kind explanation and understanding of the matter at hand. It was so nice to speak to a friendly voice.
WesBank
WesBank's reply20 Sept 2018, 14:01
Official

Dear Darren Carter,

Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.

Regards,

Zabonize Hogins