WesBank and Driva cover terrible Twins

I took out insurance with the driva cover in 2018 under WesBank and they decided to link the car finance with the insurance.i decided to cancel with the insurance on the 7th of March 2021and the insurance cancelled and issued a cancellation letter on the 16March 2021.My new insurance company was taking Over from 1st of April.Only to receive a statement on the 13April 2021 from WesBank with the insurance still reflecting on the statement.I called numerous times to enquire and they keep telling the insurance has not cancelled.They are sending from pillar to post and no one knows whose at fault or what to do.They are unable to cancel the insurance and now there’s a lot of stories about lump sums that WesBank pays to other divisions.Which was not in the agreement when I entered into an agreement with the insurance company.All I want is for the insurance to be cancelled and to continue paying for my car without the insurance .They are not considering the fact that I have to pay a premium to my new insurance.I cannot be waiting to be refunded when I made the cancellation on time.I don’t know if they are running a circus that is trying to rip people off of their money.Its been over a month now and I’m still sitting with the same problem.With no one to assist with cancellation but all they want is just to take my money ,that I will still have to fight for to get refunded.They somehow cannot check how much they are going to debit me but a statement has been generated for the next debit order.their service is terrible and their staff does not seem to know what their doing .Im not willing to pay both,If something happens to my car and I have not paid my current insurance because they still want to debit for the insurance that I’m not covered with.I just want them to cancel I expected better from a big financing company like them.Terrble Terrible Service!!!