Wesbank and agents bad practise

I was in arrears by R3022. Legal fees of almost R6200 added. Paid R9200 in September bringing account 100% up to date. After the fact added another R5800 legal fees and insisted I now settle account paying R52204 or repossess vehicle. Wesbank send me settlement Quote on 22 Jan but mailed it to wrong e-mail address. On 25 Jan phoned to inquire and settlement mailed to me still with expiry date of 27 Jan. I tried to get it extended but was refused. I submitted proof that I will receive the funds to settle the account and that it will be paid to me on 28 Jan. This was not acceptable and collected the vehicle from me on 28 Jan after I was harassed by Wesbank agent to collect and repossess vehicle. I now know. I have to pay the agent around R3200 collection fees. The agent Johan Slabbert was aware that the funds will be paid to me on 28th but obviously scared he misses out on R3200. I was told to send the proof of payment this morning and collect the vehicle - not so - the funds must appear in Wesbank's account - I can now collect on Monday - a further 3 days storage fees - all adding up to a further R3432-50. The lady from Legal Dept asked me WHY I HANDED VEHICLE OVER???