MK
Mthokozisi K

1 reviews | Active since Jun 2014

28 Jun 2022, 18:23

Wesbank almost cost me my life

I have been an FNB customer for very long time. Finance my house and car with them, had numerous accounts with them until recently. In 2019 Wesbank repossessed my car that they financed in 2016. I left a country for 15 months and return after a year from abroad, decided to go for debt review to managed my finances. While i was under debt review I was told in Oct 2019 that my car was in arrears for 3 months and I need to pay up. Without arguing because the gentlemen visited me at my workplace i paid the whole R21k that was in arrears. Few minutes later he came back and told me that FNB has requested that I bring back the car. I didn't resist this and I went into a shock state immediately. I took the matter to the lawyers and while the matter was with the lawyers the car was sold without my involvement. I was sent an sms informing me about this. The selling price was almost half of what I owed. This sent me straight to depression. I lost my self, family and have been in depression since than. It is only now that I've managed to find courage to talk about this experience.

0
Replies (3)
WesBank
WesBank's reply29 Jun 2022, 07:44
Official
Dear Mthokozisi K, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
MK
Mthokozisi K's update19 Jul 2022, 15:08
Reviewer Update
Hi Wesbank,
2 weeks later and I'm still waiting for my response/call.
I haven't received anything from you.

Regards
MK
Mthokozisi K's update02 Aug 2022, 16:01
Reviewer Update
I'm still waiting for Wesbank reply since I wrote this review.