DH
Declan H

1 reviews | Active since May 2021

28 May 2021, 14:34

Wesbank: All take and no give...

Is it possible to give zero stars? After financing 3 vehicles through Wesbank and paying two of them off before the contract ended I was obviously dissapointed to see the debit orders continuing to be deducted. After three months of complaints I finally got the to acknowledge that my debt was settled three months prior but nearly a year later and inumerable written communications laterI have still not been reimbursed. They dont even seem to be capable of sending me proof that they have tried to reimburse me. Every email sent has a reference number and every email sent is ignored. A luta continua...

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Replies (2)
WesBank
WesBank's reply31 May 2021, 07:26
Official
Dear Declan Hofmeyr,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
DH
Declan H's update31 May 2021, 15:42
Reviewer Update
Dear Zabonize.
Thank you for the fast response.
Wesbank have refunded my monies and some faith is restored.
Declan.