WESBANK AGENT DOES NOT TAKE PEOPLE SERIOUS!!

I am so angry at your collections agent from Colserve. How can a process that is suppose to take one day end up taking more than a week. I handed over my car because it was in arrears. I have paid the amount owed and submitted all the paper work, even filled out the release letter more than two days ago but I still have not been called to collect my car. Such a lazy agent, I'm beginning to think they might be using my car to go buy bread because what is this?!