Wesbank - after financing...you're on your own!

<p>I lodged a complaint on 29 August with Wesbank about a vehicle i bought at Capital Auto World and financed through them. The Sales Manager in Durban, Ricardo Reddy, was assigned to my case and initially he was assisting me but thats after i would have to make numerous calls to the dealership about my issues. He never tok my plight seriously even though he assured me he did and this is evident because my issue is still not resolved but he hasnt given me a call in close to 2 months to even find out if we reached an agreement of some sort with the dealer and if im satisfied at all with the outcome. </p> <p> </p> <p>I laid another complaint on 10 November with Wesbank regarding issues with Riccardo and was told that my issue would be escalsted and since then no one has contacted me to find out what my issue is. I finally called Wesbank again on 21 November to check if my complaint was logged and escalated and if anyone was assigned to it. The gentleman i was speaking to informed me that Patience Ramanugu was assigned to my case and that Leanne Raas, whom i am assuming is the manager of the department, was Cc'd on that communication. I called Patience and was informed by Ashley Stone that i had missed him and he tried to assist me spinning the same story that my case is important to them, they can understand my frustration and will definately work on giving me feedback on everything. I have a feeling i will be waiting another 2 weeks for any sort of contact.</p> <p> </p> <p>Thank you wesbank for showing the true side of banks that they are quick to give you credit but when you have a problem they are nowhere to be found. I have had the worst experience with you and have lost faith in you as a company. Clearly this is my issue that i will have sort out myself even though the car technically belongs to you as its under your name but i will carry on paying because i dont want to be blacklisted but i have learnt a lesson that i will NEVER accept finance of any sort from you. I will never reccommend you to anyone i know and i will share my story with anyone & everyone whether they care to listen or not. Its sad that i can even enjoy my car because of all the issues & problems i am experiencing with you and the dealership but lesson learned, NEVER get financing with Wesbank and NEVER buy a car second hand. I truelly cannot wait to finish paying it off so i can sever all relations with you.....</p>