AF
Alastair F
1 reviews | Active since Apr 2009
23 Nov 2021, 09:24
Wesbank admin and client service appalling
2021/11/23: I spoke to Yvonne who called me from *** who said I have a Renewtech/bodyline policy active on my HYUNDAI I20 1.0 TGDI FLUID DCT with account number *** She then transferred me to accounts where is spoe with Michaela who informed me that there are no added products on the contract. When I spoke to Yvonne again she said she cannot lod the renewtech because it was already active, but can offer me a month-to-month option.
Can Wesbank please sort this out so that the Renewtech is added to my contract?
This is really bad service
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WesBank's replyOfficial
23 Nov 2021, 10:10Dear Alastair Fortuin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Nov 2021, 10:10
Official
Dear Alastair Fortuin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution