Wesbank adds addtional VAP insurance services for vechile that is amolst paid up without consent or approval from me. Extremely bad service.

Wesbank added additional insurance without my consent or approval to my vehicle finance. I have sent them my proof of insurance, but to date they are still deducting the extra amount from my debit order and have not issued a reversal. I have spoken to Lerato and have send mails but to date nothing happens. This is extremely bad service and how can Wesbank just add additional costs after the vehicle is almost paid up.