FR
Freddy R
1 reviews | Active since Oct 2011
09 Oct 2024, 07:58
wesbank adding insurance policies without concent
I have a vehicle financed with wesbank. I have comprehensive insurance.
Every year wesbank without checking with the insurance company or checking with me the client just decides to add a new insurance policy on my behalf to cover the outstanding debt. No prior communication from wesbank, just add a policy then I have to fight with them to prove the current insurance is in place before they remove the policy.
I find this extremely bad from such a well known vehicle finance house such as wesbank.
Will definitely be the last time I do business with them.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
09 Oct 2024, 08:22 Dear Freddy
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Oct 2024, 08:22
Official
Dear Freddy
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
FR
Freddy R's updateReviewer Update
18 Oct 2024, 06:52Good day,
Received my reference number thank you.
Someone from Wesbank did contact me. They have acknowledged that wesbank have not contacted me and could not provide evidence that wesbank have contacted me to request proof of insurance. Very poor show here, lets pretend to speak with the client. By the way I get that email that says here is your money owing and we are going to charge you more, but not requesting proof of insurance...
Thus *******ly added an additional insurance policy onto my finance agreement, when there as always been insurance cover in place.
This morning the 18 Oct I received my latest statement with the ******* insurance policy added, even after I provided wesbank evidence of current insurance cover.
Not impressed.
Regards,
Freddy
Received my reference number thank you.
Someone from Wesbank did contact me. They have acknowledged that wesbank have not contacted me and could not provide evidence that wesbank have contacted me to request proof of insurance. Very poor show here, lets pretend to speak with the client. By the way I get that email that says here is your money owing and we are going to charge you more, but not requesting proof of insurance...
Thus *******ly added an additional insurance policy onto my finance agreement, when there as always been insurance cover in place.
This morning the 18 Oct I received my latest statement with the ******* insurance policy added, even after I provided wesbank evidence of current insurance cover.
Not impressed.
Regards,
Freddy
FR
Freddy R's update18 Oct 2024, 06:52
Reviewer Update
Good day,
Received my reference number thank you.
Someone from Wesbank did contact me. They have acknowledged that wesbank have not contacted me and could not provide evidence that wesbank have contacted me to request proof of insurance. Very poor show here, lets pretend to speak with the client. By the way I get that email that says here is your money owing and we are going to charge you more, but not requesting proof of insurance...
Thus *******ly added an additional insurance policy onto my finance agreement, when there as always been insurance cover in place.
This morning the 18 Oct I received my latest statement with the ******* insurance policy added, even after I provided wesbank evidence of current insurance cover.
Not impressed.
Regards,
Freddy
Received my reference number thank you.
Someone from Wesbank did contact me. They have acknowledged that wesbank have not contacted me and could not provide evidence that wesbank have contacted me to request proof of insurance. Very poor show here, lets pretend to speak with the client. By the way I get that email that says here is your money owing and we are going to charge you more, but not requesting proof of insurance...
Thus *******ly added an additional insurance policy onto my finance agreement, when there as always been insurance cover in place.
This morning the 18 Oct I received my latest statement with the ******* insurance policy added, even after I provided wesbank evidence of current insurance cover.
Not impressed.
Regards,
Freddy