WesBank - Adding Insurance Charges Falsely

On the 11 March my husband received a call from a WesBank operator asking to send proof of his car being insured. He sent proof of the requested information within the 7 working days period that they had requested. Today my husband receives an SMS that WesBank did not receive proof so they will be adding a limited insurance policy to his account. He tried calling them on the number they provided on the SMS but to no avail for 20 minutes!